We last modified these terms on November 1, 2017 to reflect our new shipping policy and company ownership.
Agreement between user and www.bamboosupplyco.com
Welcome to www.bamboosupplyco.com. The www.bamboosupplyco.com website (the “Site”) is comprised of various web pages operated by Sateda, LLC, a Delaware limited liability company ("SATEDA" and “BAMBOO SUPPLY CO.”). www.bamboosupplyco.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of www.bamboosupplyco.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. www.bamboosupplyco.com is a e-commerce site. 

BAMBOO SUPPLY CO. will store a limited amount of the information you provide including, but not limited to, your billing address, shipping address, and e-mail. This information enables BAMBOO SUPPLY CO. to provide its services and will never be shared wtih any individual or organzation other than agents or employees of BAMBOO SUPPLY CO.. BAMBOO SUPPLY CO. does not store your payment information. Your payment information is stored with Stripe, Inc. and subject to their privacy policy.

Electronic Communications
Visiting www.bamboosupplyco.com or sending emails to BAMBOO SUPPLY CO. constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that BAMBOO SUPPLY CO. is not responsible for third party access to your account that results from theft or misappropriation of your account. BAMBOO SUPPLY CO. and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion. BAMBOO SUPPLY CO. does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.bamboosupplyco.com only with permission of a parent or guardian.

Cancellation/Refund Policy
Please see our refund and cancellation page for details about receiving a refund for items purchased from Bamboo Supply Co.

No Returns or Exchanges.
Bamboo Supply Co. is concerned about health and safety and therefore will not be accepting returns or exchanges.

Links to third party sites/Third party services
www.bamboosupplyco.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of BAMBOO SUPPLY CO. and BAMBOO SUPPLY CO. is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. BAMBOO SUPPLY CO. is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by BAMBOO SUPPLY CO. of the site or any association with its operators. Certain services made available via www.bamboosupplyco.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.bamboosupplyco.com domain, you hereby acknowledge and consent that BAMBOO SUPPLY CO. may share such information and data with any third party with whom BAMBOO SUPPLY CO. has a contractual relationship to provide the requested product, service or functionality on behalf of www.bamboosupplyco.com users and customers.
No unlawful or prohibited use/Intellectual Property 
You are granted a non-exclusive, non-transferable, revocable license to access and use www.bamboosupplyco.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to BAMBOO SUPPLY CO. that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of BAMBOO SUPPLY CO. or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. BAMBOO SUPPLY CO. content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of BAMBOO SUPPLY CO. and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of BAMBOO SUPPLY CO. or our licensors except as expressly authorized by these Terms.
Use of communication services
The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.

BAMBOO SUPPLY CO. has no obligation to monitor the Communication Services. However, BAMBOO SUPPLY CO. reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. BAMBOO SUPPLY CO. reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

BAMBOO SUPPLY CO. reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in BAMBOO SUPPLY CO.’s sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. BAMBOO SUPPLY CO. does not control or endorse the content, messages or information found in any Communication Service and, therefore, BAMBOO SUPPLY CO. specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized BAMBOO SUPPLY CO. spokespersons, and their views do not necessarily reflect those of BAMBOO SUPPLY CO..

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

Materials provided to www.bamboosupplyco.com or posted on any BAMBOO SUPPLY CO. web page BAMBOO SUPPLY CO. does not claim ownership of the materials you provide to www.bamboosupplyco.com (including feedback and suggestions) or post, upload, input or submit to any BAMBOO SUPPLY CO. Site or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting BAMBOO SUPPLY CO., our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. BAMBOO SUPPLY CO. is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in BAMBOO SUPPLY CO.’s sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

Third Party Accounts
You will be able to connect your BAMBOO SUPPLY CO. account to third party accounts. By connecting your BAMBOO SUPPLY CO. account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

The purchase price becomes due and payable as per the terms set out during checkout. If any balances due by the customer have not been paid, any outstanding shipments will be held back until proof of payment has been received. Delivery of goods will be contingent upon customer making payments. Bamboo Supply Co. reserves the right to raise the price of its products and subscriptions, if taxes or duties such as VAT, or its wage, equipment, third party or purchasing costs have increased. In the unlikely event of Bamboo Supply Co. applying a price increase which is more than 20% higher than the increase in the general cost of living during the relevant period, the customer has the right to terminate the contract within the 4 weeks following such price increase, we will of course try to only charge new customers the increased price and keep old customers ‘grandfathered’ on the previous pricing, but this may not be possible.

Subscription Delivery
Deliveries are shipped from the Bamboo Supply Co. warehouse in Chicago, IL. Any delivery periods or delivery dates specified by Bamboo Supply Co. are not binding on it. Articles ordered by subscription are delivered in several partial shipments throughout the course of the subscription. Delivery will occur within at least 3 business days after the subscription has been activated. The subsquent recurring deliveries will occur within at least 3 business on the date of the specified recurring month the account was acivated. For example, if you sign up on July 15th to receive Black Dress Socks monthly, your first delivery will go out within 3 business days of July 15th. Your next delivery will be shipped within 3 business days of August 15th, and so on. Another example: if you sign up on January 2nd to receive Black Dress Socks every-other-month, your first shipment will be shipped within at least 3 business days of January 2nd. Your next delivery will be shipped within at least 3 business days of March 2nd, and so on.

Coupons, Discounts, and Promotions
Bamboo Supply Co. reserves the right to discontinue a coupon, discount code, or promotional offer at anytime. Additionally, Bamboo Supply Co. reserves the right to apply or remove the application of a coupon, discount, or promotion to any product at anytime. Bamboo Supply Co. agrees to promptly notify the user of removal of a coupon, discount, or promotional offer to an order.

Product Delivery
Deliveries are shipped from the Bamboo Supply Co. warehouse in Chicago, IL. Any delivery periods or delivery dates specified by Bamboo Supply Co. are not binding on it. Once Bamboo Supply Co. has received a product order, it will be shipped at least within 3 business days. All orders are shipped USPS priority first class.

Changes to Terms
BAMBOO SUPPLY CO. reserves the right, in its sole discretion, to change the Terms under which www.bamboosupplyco.com is offered. The most current version of the Terms will supersede all previous versions. BAMBOO SUPPLY CO. encourages you to periodically review the Terms to stay informed of our updates.

BAMBOO SUPPLY CO. welcomes your questions or comments regarding the Terms. E-mail us at hello@bamboosupplyco.com.