We’re confident you’re going to love our bamboo socks and boxers. In fact, we’re so confident that if you don’t like our socks or boxers, we will issue you a full refund. You don’t even need to send them back. Refunds are limited to one item for first time customers, and do not apply to subscriptions or sheet orders.
For our sheets, shirts and hoodies, we offer a 90-day money back guarantee in the event of manufacturing defect. In other cases such as, but not limited to, the customer ordering the wrong size or color or for change of mind, we do accept returns within 30 days of delivery subject to a $35 restocking fee for sheets and a $5 restocking fee per item for shirts and hoodies. The customer is also responsible for return shipping costs. Refunds will be issued once we receive the returned items.
To have a refund issued please e-mail us at firstname.lastname@example.org. All we ask is that you tell us why you don’t like our socks or service so we can improve our product and customer satisfaction.
If you subscribe to Bamboo Supply Co., you can cancel your subscription at anytime. From the moment you cancel, we will no longer charge you or ship you socks. To cancel your subscription, please do so through your customer account portal. Refunds will not be issued for any socks you have already received.
Please note: Refunds will only be issued up to 30 days after receiving your order. Bamboo Supply Co. does not accept returns or exchanges for health reasons.